CX Research
Gain customer experience insights with an Online Community. Engage your consumers. Gather data you need. Make informed corporate decisions.
Unlimited surveys, polls, discussions
Membership up to 15 000 people at base cost
Short and long term contracts
Dashboards and reporting
Activity targeting
Insightrix Communities Offers Solutions for Your Engagement Needs
Unlimited Access
Qualitative and quantitative features
Customization
Your community displays your branding
Reporting
Unlimited and in a variety of formats
User Friendly
Do-it-yourself software as a service
Incentives
Reward your community members
Permissions
Control which admins have access to sensitive information
Qualitative Features
Quantitative Features
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Group discussions
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Private discussions
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Moderators can apply tags
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Image, video and file uploads in discussions
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Cross tabulation of findings from previous discussions for easy comparison
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Excel or Word exports
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Create samples to invite people to discussions
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Surveys (profile, regular, quick polls)
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Skip logic, randomization, masking
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Ability to upload images, videos and audio files in questions
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Export data (SPSS, CSV, XLSX)
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Export topline data
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Create samples to invite people to discussions
“As a company, we have grappled with how best to ensure we get strategic, meaningful and accurate research from our stakeholders. Insightrix has brought a compelling level of understanding of our research needs, not just through the professional acumen and experience of its research staff but also through the use of creative tools. When working with Insightrix on a recent critical employee engagement project, the team recommended the innovative use of an on-line employee forum in combination with some more traditional focus groups. The interactivity of the forum allowed both us (and our employees) to “dive deep” on key issues and surface critical questions which is helping us tailor both our communications and our organizational strategies better than I could have imagined.
We were thanked by our employees for using the forum to address a difficult and nuanced topic and our management was grateful to surface issues in a way (and with a depth) that we didn’t think was imaginable. That’s a great outcome. Plain and simple, Insightrix helps us drive business results. I encourage all clients to consider using Insightrix’s forum tool with their next research project.”
